FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
How long does shipping take?
Most orders are delivered within 3–7 business days. Delivery times may vary depending on your location and product availability.
Do you offer free shipping?
Yes. We offer free shipping within the contiguous United States on eligible products. Please check the product page for details.
Can I return or exchange my product?
Yes. If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a return or exchange.
What if my product arrives damaged or has missing parts?
Please contact us as soon as possible with your order number and photos of the issue. Our support team will help arrange replacement parts or an appropriate solution.
Orders
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
What should I do if I receive the wrong product?
Please contact our customer support team with your order number and photos of the product received. We will help resolve the issue promptly.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Products
Are Yohood products suitable for outdoor use?
Yes. Our basketball hoops and trampolines are designed for outdoor family recreation using durable materials and construction.
Are the products suitable for both kids and adults?
Yes. We offer products designed for kids, adults, and family use. Please check each product's specifications before purchasing.
How do I choose the right product?
Consider the user's age, available space, intended use, and product specifications. If you need help choosing, our 24/7 customer support team is always here to assist.
Do Yohood products require assembly?
Yes. Most products require assembly. Detailed installation instructions are included with each product.