Refund policy

RETURNS

Return Policy

You may request a return within 30 days of receiving your order.

 

No quality issue (change of mind, etc.): Returns are accepted within 30 days. The buyer is responsible for the return shipping cost.

Quality issue: If the item arrives defective or develops a fault, you do not need to return it. We will provide a free replacement or a full refund — no return required.

To start a return or report a quality issue, please reach out to our support team with your order number and a brief description (photos help speed things up).

 

Note: Items should be returned in their original condition and packaging where possible. For quality-issue cases, we cover the cost of the replacement/refund and will guide you through the quickest resolution.

 

WARRANTY

Warranty Policy

All trampolines and basketball hoops are covered by a 1-year warranty from the date of delivery.

 

Within the warranty period, we will provide the following free of charge:

 

Replacement parts for covered defects

Repair support or guidance

Full replacement of the product when repair is not feasible

Note: The warranty covers manufacturing defects and normal-use failures. It does not cover damage caused by misuse, improper assembly, accidents, or normal wear and tear. Proof of purchase (order number) is required to claim warranty service.